1. Returns & Exchanges

2. 365 Day Product Warranty

3. Order Change Requests

4. Refunds

5. Shipping Protection (Lost/Damaged Packages) 

6. Shipping Policies

7. Return to Sender Orders

8. Studs of the Month

9. Sales and Cart Freebies

10. Additional Info

11. SMS and Mobile Communications

12. Subscriptions

Items eligible for return or exchange are accepted within 30 days of placing your order (U.S. Orders only, international orders are not eligible for return).

To be eligible for a return or exchange, items must be in perfect condition (unworn & unused) and must be returned in all original packaging. Shipping charges and fees are non refundable.

*We offer return & shipping protection for Cords Club orders called Corso, which you can purchase at checkout. If you add this to your order, we'll cover the cost of replacing orders that are lost or damaged in transit (U.S. customers only). Opting in for Corso protection also means that you can return any item in your order for free exchange or shop credit-- no shipping or process fees! Awesome, right?

Please note that Corso does not cover shipping and processing fees for returns when you choose a refund as your preferred resolution.  

If you choose not to buy Corso at checkout, you can still return or exchange, but you will have to cover the cost of the return shipping label (it will be deducted from your refund amount or paid separately in the return portal).

Important

• Shipping charges and fees are non refundable.
• Items sent back to us without first requesting a return via the portal will not be accepted.
  
• After initiation of the return request you will have up to 30 days to complete the return or your refund will be automatically cancelled.
• Any items marked as Final Sale cannot be returned or exchanged.
• Any returns with refunds (non store credit or exchange) that are not store credit will incur a 4% fee to cover product processing

Product Hygiene Notice

Cords Club is committed to the highest standard of hygiene to keep our ears safe. We understand that Cords Club is built on the premise that we have cute and safe jewelry, which means our community has confidence in the quality of their purchases. Due to hygiene considerations, Cords Club does not resell any worn flat back studs. You can have full confidence that your purchase will be sent to you in brand new-condition.

Please inspect your order ASAP upon delivery and contact us immediately if the item is defective or damaged. If your received the wrong item or if an item is missing from your order, email us within 7 days of delivery so that we can evaluate the issue and make it right.

At Cords Club, we're proud of the quality standard that we uphold. Each item is meticulously scrutinized for the utmost quality. We test our pieces for months before we allow any new designs to be added to the site. With tens of thousands of happy customers and thousands of 5 star reviews, we feel confident that you'll love our jewelry as much as we do!

While we do our best to inspect all pieces multiple times before they are sent out in the mail, it is possible that there may be manufacturing defects we aren't aware of. We are proud to offer our customers a 365 day manufacturer product warranty. Any pieces that break due to manufacturing issues* within 1 year of the purchase date will be eligible for a replacement item or equal value to what was originally paid for that item in shop credit.

Claims can be submitted via the Customer Happiness Portal, which will walk you through the process (photos of the broken item(s) will always be required). You'll just need your email address, photos of the issue, and your order number in order to get started! After the claim is reviewed, our fantastic customer service team will notify you of next steps.

Important

• Warranty does not cover lost items. Not responsible for flat backs lost due to tension issues.
• Warranty does not cover certain items marked as non-refundable or final sale.
• Warranty does not cover damage due to excessive force.
• Wear and tear is different than jewelry tarnishing. We make a promise that all of our jewelry is tarnish free because we use good materials. However, wear and tear with gold plating, oils from skin, non-regular cleaning, cleaning with incorrect materials, etc. will cause plating to wear down. The warranty does not cover standard wear and tear color fading. 

Remember to be kind when speaking with the Cords Club team, please! We are real people and not robots and we DO want to help you fix whatever issues you may be experiencing. Our teammates reserve the right to deny service to anyone who isn't behaving with respect or kindness.

We completely understand - sometimes you place an order and realize you made a mistake. Maybe you ordered the wrong color, you meant to get a different size, or maybe you need to cancel your order completely. 

Our team works fast to ship orders! Please review your order before and after placing. If there is an adjustment, please use this link to edit your order within 1 hour (60 minutes) of placing your order. After one hour, your order will have been processed and changes/modifications are not possible. 

For cancellation requests within the 1 hour time frame detailed above:
We will review your request and update you once the order is cancelled and your refund (minus a 4% processing fee) is initiated. Please note that your refund will take additional time to post to your payment account, depending on your bank's processing times. 

When a return is processed for a refund, we will review your return upon receiving it and approve it if all return requirements have been met. If approved, we will process your refund (minus a 4% payment processing fee) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, as well.

If more than 15 business days have passed since we’ve approved your return, please contact us ASAP! Any delays are non-intentional and it is more likely than not that the refund was issued and that it is taking longer for your bank statement to reflect the refund.

With Corso Shipping Protection (U.S. Orders Only)

We offer return & shipping protection for Cords Club orders through our partners at Corso, which you can purchase at checkout. If you add this protection to your order, you will be fully covered for all lost or damaged packages for FREE. Awesome, right?? 

Without Corso Shipping Protection (U.S. Orders Only)

If you choose not to buy Corso protection at checkout, Cords Club is not responsible for any stolen or missing packages. Once we deliver your package to the carrier it will be out of our hands.

Shipping Times

Cords Club typically processes and packs each order within 1-4 business days, Monday - Friday. Please allow for extra order processing and packing time during new collection launches and holidays. Shipping transit times are contingent upon the shipping option selected at checkout.

Orders are shipped Monday - Friday. 

Orders do not ship out on weekends or on US postal holidays.

International Orders

Cords Club typically ships to most locations, but sometimes customers are surprised by the shipping costs and times that are an inevitable part of international shipping.

Shipping costs are not controlled by Cords Club; they are put in place by shipping companies and the policy of each country. The amount that buyers spend for shipping at checkout includes duties and taxes that are automatically calculated and collected at that time. With it, buyers are protected from tariff increases that occur after checkout. The duty and tax amounts displayed at checkout are guaranteed, meaning even if customs charges a different amount later, the buyer will not pay more than that. 

Other fees instituted by local carriers or add-on services elected by the buyer are the buyer's responsibility. Note that an undeliverable address, return to sender, or other extenuating circumstance with the carrier can cause delays with your order. (See more information in "Return to Sender" section below)

Additionally, please note that any "Free Shipping" offers only apply to qualifying orders within the U.S.

Order Tracking

You will receive an email notification with a package tracking number when your order has been shipped. Please check your Spam or Junk email folder for this notification. Please note that if you haven't opted into receiving emails or texts, you may not receive these notifications.

If you need to check the status of an order that you have already placed, please log into your existing Cords Club account, or create a new account using the email address that you entered when you placed your order.

Sometimes, a shipping carrier is unable to successfully deliver a package. When their deliver attempt is unsuccessful, they often send the package back to us via their "Return to Sender" process.

Most commonly, a Return to Sender occurs because an incorrect shipping address was submitted with the order when it was placed.

Return to Sender processes are initiated and handled by the shipping carrier. While we can't control when, why, or how a Return to Sender is processed, we're happy to help with next steps. 

When your order is sent back to us via a Return to Sender, we’ll reach out to you within 5 business days about the situation. 

We can either help you re-ship your order, or we can cancel and refund your order (details below).

If we do not hear back from you about your preferred resolution within 14 days, we'll cancel and initiate a refund for the order.

Re-Shipping Return to Sender Orders
After correcting and confirming your order's shipping address, we'll be happy to cover the cost to re-ship your order. (U.S. orders only)

Canceling Return to Sender Orders

Canceled Return to Sender orders incur a standard 4% processing fee. The order's original shipping charge is not eligible for refund.

International Return to Sender Orders
All international Return to Sender Orders will be cancelled and refunded upon their return to us (see "Canceling Return to Sender Orders, above).

Like U.S. Return to Sender Orders, we'll reach out to you about an international Return to Sender order within 5 business days of when we receive the package.

Please Note:
We cannot make any changes to your order, even if it's in the Return to Sender process, while it's still in transit. We'll be happy to help with your order once it has been delivered back to us.

This is a fun, surprise pair of unreleased flat back studs sent each month! Many designs are Cords Club exclusives, completely designed by us! Being an active subscriber comes with additional perks and benefits. You are choosing to receive a mystery pair of studs and we cannot guarantee that you will like every design that you receive.

Listing price is before tax and any other fees. U.S. shipping is included in the price. Note that buyers are responsible for any return-to-sender re-shipment costs or international taxes or fees.

When you first subscribe, you will be billed for the first time and then we will ship your Studs of the Month Box within 4 business days. Your subscription will bill on the same day each month– whichever day you place your original subscription order. Your renewal will use the credit card that you have on file. For example, if you placed your first subscription order on June 23rd, your subscription will bill on the 23rd of each following month.

Gift cards cannot be used on a subscription. It requires a credit card.

Adjust and update your Studs of the Month subscription via your customer portal (available here). We can help too! Just reach out to our customer service team for assistance at hello@cordsclub.com.

If you elect to pause cancel your subscription, you will not receive coupon codes or other perks associated with the subscription box. If you cancel and wish to renew later, you will need to sign up for a new subscription. Prices subject to change over time.

Terms and conditions may apply. "Buy 3 earrings, get 1 free" means "Buy 3 items at regular price, get a 4th item of equal or lesser value for free". Cannot be combined with other offers, discounts, or promo codes. Can be combined with free shipping and tiered freebies in cart. Freebies qualify for orders that meet minimum spend threshold before any taxes, shipping, and fees. BOGO deal does not apply to subscription boxes or flat back stud bundles. If any portion of your order is returned and it was part of the Buy 3, Get 1 offer, then you must also return the free item or the retail amount of the free item will be deducted from your return. If any portion of your order is returned and it reduces the order value below the qualifying freebie amount(s), the monetary value--as state on our website at the time of purchase--will be deducted from your refund unless the freebie item(s) are also returned.

Improper Use: Indiecords, Cords Club, & all associated parties, persons, entities, etc. are not liable for improper use of items purchased. Once an item has left our hands, we are no longer responsible for the care or use of said items. Any items used in a way not in compliance with intended use of said items are the sole liability of the user. Not for use around babies. Small parts may pose a choking hazard.

By providing your mobile phone number to the Company through the Site or in connection with the Offerings, whether through account registration, checkout, subscription enrollment, promotional sign-up forms, or otherwise, you consent to receive recurring automated, transactional, and/or promotional text messages (SMS and MMS) from or on behalf of the Company at the mobile number provided. These messages may include order confirmations, shipping updates, account notifications, subscription reminders, marketing promotions, abandoned cart reminders, and other information relating to the Offerings.

You understand and agree that: (i) consent to receive marketing text messages is not a condition of purchasing any goods or services; (ii) message frequency may vary; (iii) message and data rates may apply; and (iv) text messages may be sent using an automatic telephone dialing system or other automated technology.

Opt-Out Instructions. You may opt out of receiving marketing text messages at any time by replying “STOP” to any text message you receive from us. After you send “STOP,” you will receive a confirmation message that you have been unsubscribed. Following such confirmation, you will no longer receive marketing text messages from that program, unless you subsequently re-enroll. If you need assistance, you may contact us at help@cordsclub.com.

Please note that opting out of marketing messages does not prevent you from receiving transactional or service-related text messages, including order confirmations, shipping notifications, security alerts, or other communications necessary for your account or purchases.

The Company offers users the ability to purchase subscriptions to the Offerings through the Site or through third-party e-commerce, checkout, or payment platforms authorized by the Company, including Shop and Shopify (each, an “External Service,” and any purchases made thereon, an “External Service Purchase”). If you purchase a subscription, it will automatically renew until you cancel, in accordance with the terms disclosed to you at the time of purchase, as further described below.

Automatic Renewal and Affirmative Consent.By completing a subscription purchase, you affirmatively consent to the automatic renewal terms disclosed at checkout, including the recurring billing amount, billing frequency, and cancellation procedures. You authorize the Company (or the applicable External Service) to charge your designated payment method on a recurring basis at the intervals disclosed, unless and until you cancel in accordance with the instructions provided below.

To cancel a subscription. You may cancel your monthly subscription at any time. To cancel, you must do the following:

• Log-in to your Cords Club subscription account

• Scroll down to the bottom of your Cords Club subscription dashboard/account. Click “Cancel subscription.”

• Choose a cancellation reason and then click “Proceed to Cancel”

If you cancel, you will no longer receive the Offerings. Cancellation instructions may change from time to time. Please revisit these Terms or our Shop Policies to see updated instructions. If you experience difficulty completing the cancellation process, you may contact us at help@cordsclub.com for assistance; however, submitting a request by email does not itself constitute cancellation unless the cancellation is made pursuant to the instructions provided in this Section.

California Residents. If you are a California resident, this section serves as a clear and conspicuous notice pursuant to California's "Automatic Renewal Law" (Cal. Bus. & Prof. §17600, et seq) that discloses to you the terms of your subscription renewal, our cancellation policy, and instructions on how to cancel your subscription.

New York Residents. If you are a New York resident and choose to establish automatic renewals of your subscription for a period of one year or longer, you acknowledge and agree that we are required to provide you with notice of upcoming automatic renewals between 15-45 days prior to the cancellation deadline for such renewals. This notice will include instructions on how to cancel the automatic renewal. By utilizing our automatic renewal services, you consent to receive such notifications in compliance with applicable New York law.

Renewal and Material Change Notices. Where required by applicable law, we will provide advance notice of (i) upcoming automatic renewals, or (ii) any material changes to subscription terms, including price increases, in the manner and timeframe required by law. Continued use of the subscription after the effective date of any disclosed change constitutes acceptance of the updated terms, except where cancellation is required to accept such changes under applicable law.

Chargebacks and payment reversals. If you initiate a chargeback or otherwise

 reverse a payment made in connection with an External Service Purchase, the Company may terminate or downgrade your account immediately, in its sole discretion, on the basis that you have indicated that you do not wish to continue a paid subscription relationship with the Company.