Cords Club Wholesale Terms & Conditions
Cords Club Wholesale Policies
These policies apply to all orders placed through the Cords Club wholesale portal. They supplement our general Terms & Conditions, which also apply to all wholesale accounts.
Account Eligibility
Wholesale accounts are available to registered businesses that purchase products for resale through a physical retail location, an owned online store, or both. To apply, businesses must provide valid proof of business (website, tax ID, resale certificate, or other proof). We may request updated documentation at any time, and we reserve the right to decline or revoke any account.
Order Minimums
Opening orders require a minimum of $150. Reorders require a minimum of $100.
Each style has a minimum of 5 units, which can be mixed across variants. For example, 3 gold and 2 silver of the same style meets the minimum.
Pricing & Payment
Payment is due in full at checkout. Wholesale prices are subject to change, and orders are billed at the prices in effect when the order is placed.
Order Changes & Cancellations
To request an order edit or cancellation, please email us at hello@cordsclub.com. Once we’ve begun preparing your order, we may no longer be able to make changes to the order.
Shipping
Orders typically ship within 5 business days. We currently ship within the US only.
Shipping is a flat $6 per order, and free on orders over $300.
Once a package is marked as delivered to the shipping address on your order, Cords Club is not responsible for loss or theft. If a package is lost in transit, email hello@cordsclub.com with your order number within 14 days of the expected delivery date. We'll open a claim with the carrier and, once it's resolved, send a replacement or issue a refund.
Returns
Returns are accepted within 14 days of delivery. Returned items must be unworn, in their original packaging, resellable, and complete with all pieces intact. Return shipping is paid by the retailer. For approved returns, you can choose either a refund to your original payment method or store credit. Refunds are subject to a 4% restocking fee. Store credit is issued in full with no fee.
To start a return, email hello@cordsclub.com with your order number. Please don't ship a return until we've approved it and sent instructions.
Damaged or Defective Items
Damaged or defective items must be reported within 7 days of delivery by emailing hello@cordsclub.com with your order number and photos of the issue. Claims reported after 7 days, or without photos, may not be accepted. Once approved, we'll send a replacement or issue a refund for the affected items if replacements are not available.
Minimum Advertised Price (MAP)
Cords Club products may not be advertised below our MAP. MAP is 1.67x the wholesale price, or the retail price listed on cordsclub.com if different.
Authorized Sales Channels
Cords Club products may be sold only through your business directly, in your physical shop, your own online store, or both. Reselling on third-party marketplaces such as Amazon, Etsy, Walmart, TikTok Shop, Meta Shops, Whatnot, etc. is not permitted. Violations may result in account suspension.
Product Representation
Materials must be described exactly as listed on cordsclub.com. Please share product care information with your customers where possible.
Cords Club earrings are intended for healed piercings only. They are not medically sterilized and should not be used in new piercings. Please communicate this to your customers.
Use of Brand Assets
You may use Cords Club product photos, product descriptions, and our name and logo to promote and sell Cords Club products in your authorized sales channels. Other images and content on cordsclub.com, including lifestyle, model, and creator content, may not be used without our written permission. Please don't alter our logo or edit product photos in a way that misrepresents the product. We may ask you to remove any materials at any time.
Warranty
Cords Club's 365-day warranty extends to customers who purchase our jewelry through authorized retailers. To be eligible, customers must register their purchase at [registration link] within 365 days of purchase and upload a copy of their receipt. Coverage runs for 365 days from the original purchase date and follows the same terms as our standard warranty, available at [warranty policy link].
Warranty claims are handled directly by Cords Club. Customers should visit our warranty portal to file a claim, and retailers are not responsible for processing claims. We ask that retailers let customers know about the warranty and the registration requirement at the time of sale.
Policy Updates
We may update these policies from time to time. The version in effect when you place an order applies to that order.
Questions? Reach us at hello@cordsclub.com.
