Hi Amanda,

We're so sorry to hear about the difficulty you've had with putting in your Studs of the Month! We totally understand how frustrating it must be when the earrings are nearly impossible to get in — that's definitely not the smooth experience we want you to have with your jewelry.

Have you tried using our flat back applicator? The applicator helps guide the flat back stud directly into the piercing without struggling to align the post and backing, which can make the whole process much easier.

We're also really sorry to hear about the trouble you've had with managing your subscription preferences and cancellation options. That adds another layer of frustration to an already disappointing experience, and we want to make sure you have easy access to those controls.

Please reach out to us at hello@cordsclub.com so we can help you with both the earring application and sort out your subscription management right away.

• JM with Cords Club

Hi Chrystal,

We're so sorry to hear about the ongoing issues you've experienced with your Studs of the Month subscription! We totally understand how frustrating it must be to have multiple pairs break or fall out, especially when you're being careful and they felt secure when you put them in. Losing both earrings from your January pair on just the second day is incredibly disappointing, and then having another pair break today when you were trying to adjust the post — that's definitely not the quality experience we want you to have.

We really appreciate you sharing this detailed feedback about the post durability and security issues, as it helps us understand where we need to improve our quality standards. Having problems with half of your subscription boxes is completely unacceptable, and we want to make this right for you. Please reach out to us at hello@cordsclub.com so we can sort this out.

• JM with Cords Club

Hi Megan!
So happy to hear you loved your Studs of the Month! ✨ There’s nothing better than getting them and wearing them right away. 💛
🌻 Jace with Cords Club

Hi Michelle,

We're so sorry to hear about the discomfort you've experienced with the Studs of the Month! It's absolutely unacceptable that the earrings have sharp edges that are digging into your ears and causing cuts or marks — that's definitely not the quality experience we want anyone to have with their jewelry, especially when your husband thoughtfully started this subscription for you.

We take quality control very seriously, and it sounds like these pieces didn't meet our standards before being sent out. Sharp edges that cause pain and leave marks are not something we ever want to happen, and we're truly sorry that you've had this experience with not just one, but three sets of earrings.

Your feedback about the random selection versus choosing your own pieces is really valuable to us, and we understand how frustrating it must be to receive pieces that you can't even wear comfortably. We really appreciate you taking the time to share this with us, as it helps us identify where we need to improve our quality control and curation process.

Please reach out to us at hello@cordsclub.com so we can make this right for you.

• JM with Cords Club