Holiday Hoops

Hi Samaria,

Thanks for your review of the Holiday Hoops and for sharing your experience with us. We're so glad to hear you initially loved them, but we're really sorry to hear about the green tarnishing and dark marks that have appeared on the gold stars. That's definitely not the quality experience we want you to have with our earrings, especially when you've been taking such good care of them by keeping them in a dry box and cleaning them regularly.

This kind of tarnishing shouldn't be happening, and we'd love to make this right for you. This type of issue is covered under our 365-day warranty, and we'd love to make this right by getting you a replacement. Please reach out to our customer support team at hello@cordsclub.com so we can help resolve this issue and get you back to loving your Holiday Hoops again.

We really appreciate you taking the time to let us know about this—your feedback helps us ensure our jewelry maintains the quality you expect.

• JM with Cords Club

Hi Abby,

We're so sorry to hear about the quality issues you experienced with your Holiday Hoops! That's absolutely not the experience we want any of our customers to have, especially when you were so excited to get them. Having one earring come detached from the packaging and both having clasp issues is completely unacceptable—you're right that this should have been caught in quality control.

This is definitely not the standard we hold ourselves to, and we understand how disappointing this must be after waiting for them to come back in stock. Issues like this are absolutely covered under our warranty, and we'd love to make this right for you with a replacement pair.

Please reach out to us at hello@cordsclub.com so we can get you a proper set of Holiday Hoops that actually work as they should.

• JM with Cords Club

Hi Kaiya!

The Holiday Hoops are like holiday cheer you can wear; stylish, comfy, and delivered fast. 🎁✨ We’re thrilled they became a favorite piece for you. Thank you for your warmth and for the 5‑star review!

–Hope with Cords Club

Hi Jacque!

We're so thrilled you're loving the Holiday Hoops! They really are the perfect combo of cute and quality—exactly what we aim for with every piece. There's something so special about hoops that make you feel festive and fabulous ✨ Thank you for this short and sweet review!

😘~ Elvie with Cords Club

Hi Jess!

Thanks so much for sharing your experience with the Holiday Hoops, and welcome to Cords Club! We're so sorry to hear about the irritation and discomfort you've experienced—that burning sensation and inflammation definitely aren't normal, and we completely understand how disappointing this must be when you were so excited about them as your everyday earrings.

Even though our Holiday Hoops are made with high-quality materials, everyone's skin reacts differently, and sometimes sensitivities can develop or show up unexpectedly. The symptoms you're describing—burning, itching, and inflammation—sound like they could be an allergic reaction, even if you haven't had issues with stainless steel before.

We really want to make this right for you. Please reach out to us at hello@cordsclub.com so we can help sort this out and find a solution that works better for you.

• JM with Cords Club