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- KatieVerified Buyer1 hour agoRated 1 out of 5 starsDefective clasp- fell out within 4 hours- they offer 15% off coupon
I have bought a lot from cords club. My hex earrings I have worn daily for a year or so have never had any issues. The clasp on these is more delicate so be careful. I asked customer service for a single earring to purchase back to see if the next would work better and they literally offered me 15% off coupon on a minimum purchase of $30, and no shipping details so I’m sure I would pay for shipping. In my mind, good customer service for someone who has spent quite a bit would be letting me purchase one hoop and including shipping at their cost. I’m surprised they are trying to get an upsale out of it and I just don’t want to buy again with that.
So! Be careful with the clasp and inspect carefully.
Was this helpful?CCCords Club24 seconds agoHi Katie ✨,
Thank you so much for taking the time to share your detailed feedback with us. We're so glad to hear that your Hex Earrings have been serving you well for over a year—that's exactly the kind of durability we strive for! However, we're truly sorry to hear about the clasp issue with the Onyx Hoop Earrings and that one fell out within just 4 hours of wear. That's definitely not the experience we want for any of our customers, especially a loyal one like yourself.
We completely understand your disappointment with the customer service response you received. As someone who has been a valued customer and has spent quite a bit with us, you deserve better support when dealing with a product issue like this. Your feedback about our customer service approach is really important to us, and we take it seriously.
We appreciate you sharing the heads up about the more delicate clasp design—that's incredibly helpful information for other customers considering this piece. Your experience and detailed review will definitely help others know what to look for and handle with extra care.
Thank you for being such a loyal customer and for taking the time to share this honest feedback with us. It truly helps us understand how we can do better. Our customer service team will reach out to you to get this sorted out.
- JM with Cords Club
- Lisa L.Verified Buyer1 month agoRated 5 out of 5 starsLove them
Great hoops that look cute with many outfits. Really comfortable
Was this helpful?CCCords Club4 weeks agoHi Lisa!
Thank you so much for your wonderful review! 🌟 The Onyx Hoop Earrings were crafted to be versatile and comfortable for everyday wear — and we're so glad they're earning your love as a go-to piece with many outfits. Enjoy styling it, and thanks again for sharing your kind words! 😊
😘~ Elvie with Cords Club
- Andrea H.Verified Buyer1 month agoRated 5 out of 5 starsThey're gorg!
So classy but simple! And the onyx is so bold I love it!
Was this helpful?CCCords Club1 month agoHi Andrea! 🖤 We’re so glad you’re loving the bold elegance of the onyx — it’s the perfect balance of classy and simple, with just the right amount of edge. Thanks for sharing your style with us! Jace with Cords Club 🌿
- KAYLA P.Verified Buyer2 months agoRated 5 out of 5 starsSo cute
So cute and sturdy. I wear them while I sleep, in the shower, in the pool, and at the gym and they never break or tarnish. They are also so comfortable and have never hurt my ears. I can’t give this brand enough 5 stars!!!!
Was this helpful?CCCords Club2 months agoHi Kayla!
We’re beyond delighted you love your Onyx Hoop Earrings! It’s wonderful to hear they’re always by your side—whether you’re catching some Zs, making a splash, or breaking a sweat—and still looking as chic as ever. Knowing they stay comfy, sturdy, and tarnish-free through all your adventures means the world to us. Thank you for your glowing praise and for trusting our jewelry to keep up with your on-the-go lifestyle. Your support truly makes our day! 🖤🖤
😘~ Elvie with Cords Club
- Sarah2 months agoRated 5 out of 5 starsPerfect everyday hoops
Such a cute and comfortable set of hoops! Perfect for everyday wear
Was this helpful?CCCords Club2 months agoHi Sarah!
Yes! 🖤 The Onyx Hoop Earrings really are the perfect everyday MVPs — that sweet spot between cute and comfortable is pure magic. Love that they've earned themselves a spot in your daily rotation! Thanks for the awesome review.🌟🌟
😘~ Elvie with Cords Club
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What our customers have to say
★★★★★AbbyWill only buy jewelry from here because the quality is TOP TIER AND AFFORDABLE AND CUTE.
Orem, UT
★★★★★MeganIf it tells you anything, I keep falling asleep with mine in! I don't even notice! Love that the metals used are GOOD ONES!! Haven't had tarnishing or irritation.
Every time I have them on, I get compliments!
Austin, TX
★★★★★H. MarieI ordered the Blaze Flat Back. The quality on it is absolutely incredible... This earring is better quality than some I've paid $300-$400 for.
I am SO impressed.
Huntsville, AL
★★★★★JulieI wear earrings from Cords Club every day!
These are the first earrings I've owned that don't irritate my ears AND are cute and don't cost an arm and a leg
Las Vegas, NV
★★★★★AngelaWhen they tell you these earrings are waterproof, they mean it!
I've spent too much money on jewelry that turns my skin green. I've NEVER had any issues with my Cords Club jewelry doing that. I ordered pieces 2+ years ago that still look brand new.
Eugene, OR