Hi Heather!

Thanks so much for the honest review of the Snail Flat Back Stud! We're so glad you still think it's super cute and that it makes you smile—that's exactly what we hope for with our pieces! We totally get what you mean about the detail being a bit subtle in the metal. Sometimes the more intricate designs can be tricky to read at first glance, but it sounds like once you know what to look for, it really clicks! And honestly, having a piece that sparks conversation and lets you share what it is can be kind of fun too. We're happy you'll still be wearing it and enjoying it!

😘~ Elvie with Cords Club

Hi Jordan!

Thanks so much for the feedback about the Snail Flat Back Stud! We're so happy to hear it became your favorite right out of the package and that you love the character it has—even though it's tiny, it definitely has a lot of personality!

We're really sorry to hear it broke after just the second wear though—that's absolutely not the durability we want you to experience with our jewelry, especially when it was clearly such a favorite piece for you! It's so frustrating when something you love doesn't get the chance to be enjoyed properly.

This type of issue is definitely covered under our 365-day warranty, and we'd love to make this right by getting you a replacement so you can enjoy your little snail friend again. Please reach out to our support team at hello@cordsclub.com so we can get this sorted out for you.

• JM with Cords Club

Hi Kaitlyn!

I'm so glad to hear you're obsessed with your Snail Flat Back Stud! 💕 There's something so adorable about how this little guy has become one of your all-time favorite pieces — especially with you working with animals, it's perfect that you've found such a sweet and meaningful piece that speaks to you! 🐌 I love how this cute little snail is bringing you so much joy and adding such a charming touch to your ear styling! There's something so special about finding that perfect piece that just makes you smile every time you see it! ✨

😘~ Elvie with Cords Club

Hi Rachel! We’re so glad you’re loving the tiny snail! 🐌💎 Cute, secure, and worry‑free is exactly what we hope for. Thank you for sharing your joy with us! ✨Jace with Cords Club

Hi Nora,

We're so sorry to hear that the Snail Flat Back Stud didn't meet your expectations for size! It's such a bummer when you're excited about a new design but then find that it's much smaller than what you were hoping for — especially when you can barely make out the details that drew you to the piece in the first place. We totally understand how disappointing it must be when the snail design is so tiny that it's hard to even see it as a snail, particularly given the investment you made.

Every ear anatomy is different, and size expectations can definitely be tricky with jewelry, and we really appreciate you taking the time to share your honest feedback about both the actual size and how it relates to the price point. Please reach out to our support team at hello@cordsclub.com so we can sort this out.

• JM with Cords Club